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Featured Presenters: 
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​Gloria Goin​s, Chief Diversity & Inclusion Officer,
Bon Secours Health System

​Dr. Alan Beaulieu, President, 
ITR Economics

Gloria Goins is the Chief Diversity and Inclusion Officer for Bon Secours Health System, the nation’s 25 largest healthcare system. In this role, Gloria is responsible for leveraging diversity, inclusion and cross-cultural competency to advance the organization’s mission and business objectives. Gloria also serves an executive coach to the organization’s Chief Executive O​fficer and Chief Compliance Officer. In both 2016 and 2017, DiversityInc recognized Bon Secours as one of the top ten 10 best healthcare systems. Becker’s Hospital Review recognized Gloria herself as one of the top ten chief diversity officers in healthcare to know. 

In addition to leading the diversity and inclusion organization a​t Bon Secours, Gloria leads the organization’s employee engagement strategy. Under her leadership, Bon Secours achieved the highest employee engagement score in the organization’s history (the 99th percentile), and has been recognized by the Gallup Organization as one of the Top Best Workplaces in the world for the past six years. 

Gloria comes to Bon Secours most recently from Prudential Financial where she served as vice president of business diversity outreach.  In that role, Gloria led the company’s efforts to drive sales, recruiting and branding in diverse and multicultural market segments. While at Prudential, she managed a portfolio of 60 non-profit organizations to create strategic business and recruiting relationships.  

Gloria served as the very first vice president of diversity for Cingular Wireless, which at the time was the nation’s largest wireless communications company with more than 70,000 employees. Under her leadership, Cingular’s diversity organization received national recognition from Diversity Best Practices, Next Step magazine, and the Disability Rights Advocates.  

Gloria is a former Human Resources faculty member at Georgetown University, where she served as the founder and chair of the Board for the Georgetown Chief Diversity Officers’ Roundtable.

She earned a Master of Business Administration from Mercer University, a Juris Doctorate from the University of Pennsylvania School of Law, and a Bachelor of Arts degree in psychology from Stanford University. 

Session Description: We See What We Believe: The True Cost of Unconscious Bias
The outcomes of unconscious bias can be seen across all industries. But, in the health care industry, the need to mitigate it is of particular importance. Evidenced-based impacts of unconscious bias on safety, quality, and mortality show that we are unintentionally putting our patients at risk. Cross cultural competency is a "must have" skill as we define what it means to address, support and manage the ever-changing population.  In this session, we will discuss actual strategies to address the effects of unconscious bias that are underway at Bon Secours. The participants will learn about practical actions that can be taken to reduce the effects of unconscious bias in talent practices and in overall operations.
With a reputation as an accurate, straightforward economist, Dr. Alan Beaulieu has been delivering award-winning workshops and economic analysis seminars in countries across the world to thousands of business owners and executives for the last 25 years.

He is co-author of Prosperity in the Age of Decline, a powerful look at how to make the most of the US and global trends over the next 20 years. Alan also coauthored Make Your Move, a practical and insightful guide on increasing profits through business cycle changes, and noted by one reviewer as “simple, yet awesome.”​

As the chief economist for numerous US and European trade associations, it has been remarked that Alan’s “insight into our business, a track record of accurate forecasting, and unparalleled knowledge of global markets has earned him the respect and appreciation of key business leaders in our industry.” Pronouncements from ITR Economics™ and/or Alan have appeared in/on: the Wall Street Journal, New York Times, USA Today, Knight Ridder News Services, Business Week, Associated Press, The Washington Times, CBS Radio, CNN Radio, Sirius talk radio, KABC, NPR affiliate WLRN and numerous other outlets.​

About ITR Economics
Founded in 1948, ITR Economics is the oldest, privately-held, continuously operating economic research & consulting firm in the United States. With a long-term 94.7% accuracy rating, ITR Economics has forecast major economic events, such as the 2008 recession, well in advance and provides reliable industry and company forecasts tailored to client’s needs. ITR Economics also offers economic webinars, subscription periodicals, consultative reports, and data collection services.

Session Description:  Winds of Change
There have been a lot of changes in the US, and the rest of the world, including the Tax Cut and Jobs Act of 2017, tariffs, talk of immigration reform, burgeoning pressures on commodity prices, and changes in consumer behavior that will impact the demand on products. We will look at numerous leading indicators that will tell us what to expect, and when to expect it.  Attendees will be prepared for 2019 and should have the confidence to effect tactical changes that will enhance profitability. 

  • Demographic changes in Indiana and in key metro areas.
  • Association trends in inpatient and outpatient care.
  • Interest rates and potential impact on big investments.
  • Is this a good time for charitable giving?
  • Policy changes in Washington – what economic impact should we expect?
  • What is the economic health of the US consumer?
  • What is happening with job growth and wages?
  • What are the key leading indicators telling us?
  • What are the megatrends we will all have to contend with?
  • Which of ITR®’s Phase Management Objectives TM apply to your company at this time in the business cycle?


​Mark Jones, SVP Orlando Health​ & President,
Orlando Regional Medical Center

​Michael L. Cheatham, MD, FACS, FCCM, Chief Surgical Quality Officer, Orlando Regional Medical Center (and media spokesperson during the Pulse response)​

​Mark A. Jones was appointed president of Orlando Health Orlando Regional Medical Center (ORMC) and senior vice president of Orlando Health in 2013. His career with Orlando Health began in 1986 as an administrative resident, and since that time he has held various leadership positions throughout the organization. In December 2008, he was appointed president of Orlando Health Dr. P. Phillips Hospital. 

​Mr. Jones serves as a board member for LIFT Orlando, United Arts of Central Florida and the American Heart Association Greater Orlando.  He previously served as a board member of the Heart of Florida United Way, Orange County Historical Society, FSU College of Medicine Community Board Orlando Campus, International Drive Resort Area Chamber of Commerce, and the Dr. P. Phillips YMCA. In 2014, he was honored with Orlando Business Journal’s C-Suite Level award.

Session Description:  This Is Not a Drill: A Hospital's Response to the Pulse Nightclub  Mass Shooting
In the early morning hours of Sunday, June 12, 2016, Orlando became the site of one of the worst mass shootings in our nation’s history. Forty-five victims were brought to Orlando Health’s Orlando Regional Medical Center, home of the area’s only Level One Trauma Center. Thirty-five patients survived their injuries. 

While our nation continues to deal with the impact of these mass tragedies, emergency care providers now have the added challenge of preparing for these unimaginable crises. Is your organization prepared? The Orlando Health leaders will share what they learned and how you and your team can prepare for a mass tragedy in your community.
Dr. Michael L. Cheatham is the Chairman of the Orlando Health Physicians Surgical Group, Chief Surgical Quality Officer for Orlando Regional Medical Center, and the Academic Chair of the Department of Surgical Education.  He is a practicing acute care, trauma, and burn surgeon at the Level I Trauma Center at Orlando Regional Medical Center. Dr. Cheatham and his fellow trauma surgeons were actively involved in the response to the Orlando Pulse Nightclub tragedy on June 12, 2016, one of the worst mass shootings in United States history.

For over 30 years, he has been active in medical missions and international disaster relief through Samaritan’s Purse / World Medical Mission and has worked in Africa, Asia, and South America. He serves on the Board of Directors for both Samaritan’s Purse and the Billy Graham Evangelistic Association.

Session Description:  This Is Not a Drill: A Hospital's Response to the Pulse Nightclub  Mass Shooting
Shortly after the chaos had settled, Dr. Cheatham had called a meeting with his trauma team to thank them for their work, when the tone of the meeting quickly turned emotional. “We now have 35 patients that are still alive,” Cheatham told them. “They will go on to have lives with their families--all because of the work the team did in that first 12 hours.” ​

While our nation continues to deal with the impact of these mass tragedies, emergency care providers now have the added challenge of preparing for these unimaginable crises. Is your organization prepared? The Orlando Health leaders will share what they learned and how you and your team can prepare for a mass tragedy in your community.​


Jim  Morris, "The Rookie"​  ​​


Ryan Leaf, Former NFL Player and Program Ambassador for 

Transcend Recovery Community

​​Session Description: Finding a Mentor and Becoming a Leader
A schoolteacher by trade, 
Jim Morris’ Cinderella story serves as testimony to the power of dreams and their ability to inspire and transform human life. Jim’s meteoric rise from 35 year-old high school teacher to flame throwing major league pitcher in 3 months made cinematic history with the release of "The Rookie“ starring Dennis Quaid. 

Focusing on being the mentor for someone that you would want for yourself, Jim encourages the audience to surround themselves with the best people to​ bring out the best, and to in turn give themselves and others the best chance for success. Jim tells his own story of defeat while believing the wrong kind of people and shares about his successes while surrounded by key people who helped him believe in himself and pushed him to be the man he is today.  





Ryan Leaf is an advocate for those struggling with mental and behavioral health issues and encourages audiences to transform the way we think about mental health issues and addiction. Ryan works to destigmatize mental and behavioral health illnesses and says, “asking for help is a sign of strength, not weakness”. The strong presence Ryan holds in a room is not just due to his 6-foot-6 frame, but the impassioned commitment he has made to serve those who are struggling. 

Before working with Transcend Recovery Community he was one of the most promising collegiate football players of his time, and rivaled Peyton Manning for the Heisman trophy. During the 1998 NFL draft, Ryan and Peyton Manning were considered the top contenders. Ryan was ultimately selected second by the San Diego Chargers as their franchise quarterback. 

As Program Ambassador for Transcend Recovery Community, Leaf shares his life’s narrative as a former football star who had a tumultuous and public struggle with drug addiction, but has now gained a life of purpose and peace through recovery. Ryan travels across the United States speaking to communities about his story of recovery – how he reconciled the failures of his past to develop into the person he is proud to be today. 

Ryan’s mission is clear and unwavering. He works every day to transform a publicly flawed past into an opportunity to inspire positive change in those around him. Ryan’s story captures the transparency and authenticity that Transcend Recovery Community is founded upon.

Session Description: Lying to Myself
Former NFL player and Heisman Trophy finalist Ryan Leaf will explain how he went from being selected as the second overall pick in the NFL draft (after Peyton Manning) to serving 32 months in prison for burglary and drug charges—and how he ultimately overcame an addiction to opioids. Today, Leaf serves as program ambassador for Transcend Recovery Community, a sober-living community of nine homes in the Los Angeles, New York, and Houston areas.
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Karen DeSalvo, MD, MPH, MSc, Professor of Internal Medicine and Population Health, University of Texas Dell Medical School; Former Acting Assistant Secretary for Health and Former National Coordinator of Health Information Technology, U.S. Department of Health and Human Services​

Karen DeSalvo, M.D., MPH, MSc is a physician dedicated to improving the health of all people, with a particular focus on vulnerable populations, through patient care, education, policy and administrative roles, research, and public service.  Her commitment to improving the public’s health includes ensuring access to quality, affordable medical care, strengthening the public health infrastructure, and creating public-private partnerships to address the social determinants of health.  She is currently Professor of Medicine and Population Health at the University of Texas at Austin Dell Medical School.  

Dr. DeSalvo served as Acting Assistant Secretary for Health at the U.S. Department of Health and Human Services (HHS) in the Obama Administration. In that role, she oversaw 12 core public health offices and 10 regional health offices across the nation, and the Office of the Surgeon General. Under Dr. DeSalvo’s leadership as Delivery System Reform strategy co-lead, HHS set and met historic goals in payment reform, supported transformed models of care delivery including in primary care, and changed the approach to information distribution in the health system.  

She also served as the National Coordinator for Health Information Technology from 2014 to 2016, a role in which she was responsible for setting national strategy and policy on health IT and focused interoperability in the health setting.  She marshaled public and private stakeholders to create and execute on a revised national strategy for health IT that shifts focus from electronic health records to standardized data, freed through requiring published APIs (application programmable interfaces) and supports a culture and business environment for information flow to support better health for individuals and communities.  

Following Hurricane Katrina, she was a community leader in building an innovative and award-winning model of neighborhood-based community health services for low-income, uninsured and other vulnerable people in the New Orleans area.  Just prior to joining HHS, Dr. DeSalvo served as New Orleans Health Commissioner. She transformed the Health Department in to one that is nationally accredited and recognized for addressing the broad determinants of health.  Dr. DeSalvo also led an effort to restore health care to devastated areas of the city including the establishment of a public hospital.  

She was previously professor of medicine and vice dean for community affairs and health policy at the Tulane School of Medicine.  Her accomplishments have earned her numerous leadership awards and accolades, including the “Surgeon General’s Medallion”, the highest honor bestowed by the United States Public Health Service, for actions of exceptional achievement for the cause of public health and medicine and she is a member of the National Academy of Medicine. Dr. DeSalvo earned her Medical Doctorate and Master’s in Public Health from Tulane University, and Master's in Clinical Epidemiology from Harvard School of Public Health.  She has an honorary doctorate from her alma mater Suffolk University. 

Session Description:  Getting to Health: A New Vision for Connected, Secure, Accessible Care
Karen DeSalvo, MD, MPH, MSc, Professor of Internal Medicine and Population Health, University of Texas Dell Medical School; Former Acting Assistant Secretary for Health and Former National Coordinator of Health Information Technology, U.S. Department of Health and Human Services

As hospitals and health systems continue to move toward value-based care, leaders must carefully calibrate their care redesign efforts. Embracing digital health technologies, supporting clinical excellence across the care continuum and addressing the social determinants of health are three essential components of care delivery models that can achieve both success and spread. In this keynote address, Dr. DeSalvo will explore the latest healthcare trends and identify the “big strategies” that hospitals and health systems must adopt to meet society’s demands in our consumer-driven healthcare marketplace.​