In
a recent article for Modern
Healthcare, Al Gatmaitan discussed hospitals implementing a zero-tolerance
rule for medical errors. He highlights that the biggest obstacle for avoiding
medical errors that can lead to patient harm, is found in the health care
workers themselves. He suggests to resolve the issue, hospitals re-engineer
their processes and critical soft skills. The outcome is to make health care
workers more self-organized, better able to work well in teams and consistently
respond with the right moves in the chaotic world of patient care. Gatmaitan
currently serves as the executive vice president and COO for Indiana University
Health in Indianapolis.