Jason Young, Former Executive with Southwest Airlines
Conference Keynote Speaker
Jason Young has been called a “rare breed” when it comes to developing leaders and customer service initiatives. As a former senior-level manager at Southwest Airlines, Jason learned the value of a successful workplace culture. During his 10-years with the airline consistently rated No. 1 in customer service and employee satisfaction, he was a key driver in creating and developing the company’s innovative training programs for its successful leadership and customer service culture that have become renowned in the business world today.
Driven by the need to extend his unique insight in leadership development to others outside Southwest, Jason separated from the pack in 1998, when he left the airline to launch his own consulting practice to focus on corporate training and development services provider specializing in leadership, customer service and team building. Today, as president of LeadSmart, Inc., Jason shares his vision in developing successful corporate cultures and workplace environments with forward-thinking companies, including Starbucks, Radio Shack, Coca Cola and Tyson Foods, to name just a few. He has even returned to his old turf – Southwest Airlines – to extend his knowledge as a corporate training consultant in leadership development area once again. He has even captured his philosophy of creating high performance cultures in his recent book, The Culturetopia Effect.
Capturing the innovative strategies and tactics he created at Southwest Airlines, Jason offers insights and practical information that can be implemented immediately. His keynote presentations and training programs are in demand for audiences of all types – from senior level executives to front line employees. Jason’s messages reach to the core of every audience member with his unique style and engaging presentation skills. Participants are treated to a compelling experience that will change the way they view themselves, their customers and the company for which they work.
Jason’s keynote and workshop presentations are designed to reinforce the concepts and skills geared to increase learning and assist in the transition from the meeting room to the workplace. The result is an inspirational encounter that resonates long after his presentation is over.
Julie Perrine, executive assistant turned CEO,
Founder of All Things Admin
Julie Perrine is an executive assistant turned CEO and the founder of All Things Admin. She is also an enthusiastic trainer, author, Certified Myers-Briggs Type Indicator Administrator, Certified Productivity Pro Consultant, perpetual planner, longtime thimble collector, and adoring aunt.
As an advocate of the administrative profession, Julie encourages admins to be prepared, hone their skills, and always keep their minds open to new career opportunities. Her mission is to help assistants thrive, build and strengthen their professional relationships, and become assets to their executives and organizations. She believes that people in the administrative profession have the ability to go anywhere they want to professionally – from a desk in the C-suite supporting a top executive to becoming an executive and running their own business. Julie’s upbeat, step-by-step approach to handling the opportunities and challenges admins face includes proactive strategies for developing a plan, creating forward motion, and achieving great results.