Administrative Professionals Conference
23 OCT 2020
Administrative Professionals Conference

​​​​​Registration for the rescheduled date will open soon!


OCT. 23, 2020​

​CRG Event Center, 2499 Perr​y Crossing Way,​ Suite 205, Plainfield, IN 46168​​


​In 1972, IHA hosted its inaugural ​​Administrative Professionals Conference. More than four decades later, we continue to come together annually to celebrate the talented administrative profes​sionals who are kee​ping our health organizations running smoothly. 

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We hope to see you at this year’s event! ​The day will feature former Southwest Airlines executive, Jason Young. We are excited to bring him back to keynote this IHA event after his appearance at the Health Care Management Summit during our Annual Meeting last October, where he received rave reviews from members. Conference attendees will receive a complimentary copy of Jason's book, Servicetopia.

Drawing from his experience at Southwest, Jason explains how hospitals can deliver a transformational service experience - Servicetopia - with each and every encounter. 

What is Servicetopia? Imagine an environment where all employees are aligned with the mission and vision of the company and every day they go to work committed to providing exceptional service to every customer. They understand their purpose in the organization. They perform their duties with passion as they seek to meet every customer’s needs. They are professional and work tirelessly to build customer loyalty. They follow a carefully outlined process to ensure every customer touch point is handled delicately to ensure customer satisfaction and eliminate pain and frustration. And in the end, they add a little pizzazz to surprise and delight the customer.

Purpose. Passion. Professional. Process. Pizzazz. These are the hallmarks of Servicetopia, the behaviors required for delivering exceptional customer service, everyday. Whether you chose a career serving others, or a customer service career found you, Servicetopia can be attainted. But it’s a choice each person has to make and then live out. In this talk, Jason Young explores how a company’s workforce can deliver the ultimate service experience, where high levels of customer satisfaction and retention are sustained; where employees derive personal and professional satisfaction from delivering great service, and where the customer is the beneficiary.

If you have a role that delivers value to your company’s customers – face to face or behind the scenes – you are in customer service, and this workshop is for you! It was created for everyone who strives each day to create and live Servicetopia. This session will do more than tell you how to be great at customer service, it will provide you with a practical playbook for achieving Servicetopia.​


Allthingslogo-200x110.jpgIn the afternoon session, the focus shifts to All Things Admin founder, Julie Perrine. Julie will present a master class in better workload management through the creation of effective systems and procedures. ​Julie is an executive assistant turned CEO and the founder of All Things Admin. She is also an enthusiastic trainer, author, and Certified Myers-Briggs Type Indicator Administrator, and Certified Productivity Pro Consultant.

Effective sy​stems and documented procedures are an admin’s ultimate power tools. They allow you to do more with less, and work smarter, not harder. This session will teach you how to create and utilize systems and procedures in your administrative role! 

Some session highlights include:

  • The difference between procedures and systems, and why both are necessary.

  • Five core systems your office needs to be efficient.

  • Creating effective systems and procedures to streamline your work.

  • Implementing and troubleshooting your systems and procedures.

  • Five simple steps to get you started on creating your procedures. 

  • How to document procedures that include important nuances for each person you suppo​rt, based on their work style.​

  • The appropriate items to includ​e in a procedures binder. 

  • How to fast track your procedures with a few key templates.

With effective systems and procedures in place, you can navigate unexpected changes and absences, find support and resources quicker, keep yourself and those you support organized, and bring calm to the chaos that surrounds you. Join us for this session to learn how to optimize your effectiveness at work and beyond! 


Download the conference flyer​


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One of the most exciting aspects of our conference is the awarding of the Administrative Professional Excellence Award. IHA established the award to recognize outstanding support staff service within our member hospitals. 

We need your help in identifying Hoosier role models who keep your organizations functioning efficiently. 
The award bears the name of an individual whose service to Indiana hospitals as an IHA staff member was truly exemplary. Mikell Brown was an administrative assistant in education and communications for 25 years. She was a tireless, trustworthy resource on all association issues and a mentor to all of our new employees. ​

We need y​our help in identifying Hoosier role models who keep your organizations functioning efficiently. Anyone employed at your facility can nominate a deserving individual. Download this form and return it with as many testimonials and as much supporting documentation as you wish. This will help our Awards Com​mittee get to know your candidate and the impact they've made on your organization and the community. ​

PAST RECIPIENTS:​

2019 - Tricia Raney, Community Health Network, Indianapolis
2018  - ​ Linda P. Smith, Indiana University Health North Hospital, Carmel​
2017  -  Sue Wood, Beacon Health System, South Bend
2016  -  Suzi Sievers, Good Samaritan Hospital, Vincennes
2015  -  Linda Hartman,  St. Vincent Anderson Regional, Anderson​
2014  -  Beth Auker, Jay County Hospital, Portland​



CATEGORIES:
Administration; HR; Leadership


JasonYoung_photo.jpg Jason Young, Former Executive with Southwest Airlines
2020 Conference Keynote Speaker​​

Jason Young has been called a “rare breed” when it comes to developing leaders and customer service initiatives. As a former senior-level manager at Southwest Airlines, Jason learned the value of a successful workplace culture. During his 10-years with the airline consistently rated No. 1 in customer service and employee satisfaction, he was a key driver in creating and developing the company’s innovative training programs for its successful leadership and customer service culture that have become renowned in the business world today.

Driven by the need to extend his unique insight in leadership development to others outside Southwest, Jason separated from the pack in 1998, when he left the airline to launch his own consulting practice to focus on corporate training and development services provider specializing in leadership, customer service and team building. Today, as president of LeadSmart, Inc., Jason shares his vision in developing successful corporate cultures and workplace environments with forward-thinking companies, including Starbucks, Radio Shack, Coca Cola and Tyson Foods, to name just a few. He has even returned to his old turf – Southwest Airlines – to extend his knowledge as a corporate training consultant in leadership development area once again. He has even captured his philosophy of creating high performance cultures in his recent book, The Culturetopia Effect.

Capturing the innovative strategies and tactics he created at Southwest Airlines, Jason offers insights and practical information that can be implemented immediately. His keynote presentations and training programs are in demand for audiences of all types – from senior level executives to front line employees. Jason’s messages reach to the core of every audience member with his unique style and engaging presentation skills. Participants are treated to a compelling experience that will change the way they view themselves, their customers and the company for which they work.

Jason’s keynote and workshop presentations are designed to reinforce the concepts and skills geared to increase learning and assist in the transition from the meeting room to the workplace. The result is an inspirational encounter that resonates long after his presentation is over.

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JuliePerrine-Headshot-1-200x300.jpg
Julie Perrine, executive assistant turned CEO, 
Founder of All Things Admin

Julie Perrine is an executive assistant turned CEO and the founder of All Things Admin. She is also an enthusiastic trainer, author, Certified Myers-Briggs Type Indicator Administrator, Certified Productivity Pro Consultant, perpetual planner, longtime thimble collector, and adoring aunt.

As an advocate of the administrative profession, Julie encourages admins to be prepared, hone their skills, and always keep their minds open to new career opportunities. Her mission is to help assistants thrive, build and strengthen their professional relationships, and become assets to their executives and organizations. She believes that people in the administrative profession have the ability to go anywhere they want to professionally – from a desk in the C-suite supporting a top executive to becoming an executive and running their own business. Julie’s upbeat, step-by-step approach to handling the opportunities and challenges admins face includes proactive strategies for developing a plan, creating forward motion, and achieving great results.


 


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