Plainfield, IN 46168​​

We hope to see you at this year’s event! ​The day will feature former Southwest Airlines executive, Jason Young. We are excited to bring him back to keynote this IHA event after his appearance at the Health Care Management Summit during our Annual Meeting last October, where he received rave reviews from members. Conference attendees will receive a complimentary copy of Jason's book, Servicetopia.

Drawing from his experience at Southwest, Jason explains how hospitals can deliver a transformational service experience - Servicetopia - with each and every encounter. 

What is Servicetopia? Imagine an environment where all employees are aligned with the mission and vision of the company and every day they go to work committed to providing exceptional service to every customer. They understand their purpose in the organization. They perform their duties with passion as they seek to meet every customer’s needs. They are professional and work tirelessly to build customer loyalty. They follow a carefully outlined process to ensure every customer touch point is handled delicately to ensure customer satisfaction and eliminate pain and frustration. And in the end, they add a little pizzazz to surprise and delight the customer.

Purpose. Passion. Professional. Process. Pizzazz. These are the hallmarks of Servicetopia, the behaviors required for delivering exceptional customer service, everyday. Whether you chose a career serving others, or a customer service career found you, Servicetopia can be attainted. But it’s a choice each person has to make and then live out. In this talk, Jason Young explores how a company’s workforce can deliver the ultimate service experience, where high levels of customer satisfaction and retention are sustained; where employees derive personal and professional satisfaction from delivering great service, and where the customer is the beneficiary.

If you have a role that delivers value to your company’s customers – face to face or behind the scenes – you are in customer service, and this workshop is for you! It was created for everyone who strives each day to create and live Servicetopia. This session will do more than tell you how to be great at customer service, it will provide you with a practical playbook for achieving Servicetopia.​

The 2020 conference agenda is in the final stages of development. Check back soon for more session information. 

We need y​our help in identifying Hoosier role models who keep your organizations functioning efficiently. Anyone employed at your facility can nominate a deserving individual. Download this form and return it with as many testimonials and as much supporting documentation as you wish. This will help our Awards Com​mittee get to know your candidate and the impact they've made on your organization and the community. ​

PAST RECIPIENTS:​

2019 - Tricia Raney, Community Health Network, Indianapolis
2018  - ​ Linda P. Smith, Indiana University Health North Hospital, Carmel​
2017  -  Sue Wood, Beacon Health System, South Bend
2016  -  Suzi Sievers, Good Samaritan Hospital, Vincennes
2015  -  Linda Hartman,  St. Vincent Anderson Regional, Anderson​
2014  -  Beth Auker, Jay County Hospital, Portland​